Maildrip
Revised and last updated 17th September, 2022
Maildrip. (“Maildrip”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information”) and information regarding our use of cookies and similar technologies.
Maildrip provides web-based software that allows customers to: create email campaigns, pop-ups, forms and other conversion pages; and automate marketing activities to send relevant communications to subscribers via our websites (our “Websites”) located at www.Maildrip.io (the “Services”).
This Privacy Policy applies to our Websites and Services.
Before accessing our Websites or using the Services, please ensure that you have read and understood our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
Maildrip is the data controller of the personal information we hold about you.
PERSONAL INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT
We process personal information about individuals that are our direct customers and, where our customer is a business or similar entity, individuals that are our customer’s employees, agents and other representatives. These individuals about whom we collect personal information are referred to as “you” throughout this Privacy Policy.
We collect personal information about you when you voluntarily submit information directly to us when you access our Websites or use the Services. This can include information you provide to us when you register for an account, fill in a form, correspond with us via the Websites, phone, email or otherwise, subscribe to our mailing lists, newsletters or other forms of marketing communications, and respond to surveys or use some other feature of the Services as available from time to time.
If you choose not to provide personal information, we may not be able to provide the Services to you or respond to your other requests.
Annex 1 sets out the categories of personal information we collect about you and how we use that information. The table also lists the legal basis on which we rely to process the personal information, the categories of recipients of the personal information and information as to how we determine applicable retention periods.
We also automatically collect personal information about you indirectly about how you access and use the Services and information about the device you use to access the Services.
Annex 2 sets out the categories of personal information we collect about you automatically and how we use that information. The table also lists the legal basis on which we rely to process the personal information, the categories of recipients of the personal information and information as to how we determine applicable retention periods.
We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.
We may anonymise and aggregate any of the personal information we collect, including information about individuals that are your subscribers, website visitors or customers (so that it does not directly identify you or them). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the Services and developing new products and features. We may also share such anonymised information with others.
CUSTOMER DATA WE MAY PROCESS THROUGH THE PROVISION OF OUR SERVICE
Please note that, during the provision of our Services, we may also process information about individuals that are subscribers, website visitors or customers of our customers (which we call “Customer Data”). The relevant customer will have its own privacy policy which will apply to Customer Data and any questions should be directed to that customer.
MARKETING AND ADVERTISING
From time to time, we may contact you with relevant information about the Services and to help customize your marketing strategies. Most messages we send will be by email. For some messages, we may use the personal information we collect about you to help us determine the most relevant information to share with you.
If you do not want to receive such messages from us, you may opt-out by clicking on the unsubscribe link at the bottom of our emails. Please note that you are not permitted to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, changes or updates to features of the Services, or technical or security notices.
STORING AND TRANSFERRING YOUR PERSONAL INFORMATION
Security.
We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on secure servers. All electronic transactions entered via our Website will be protected by SSL encryption technology. When you register for an account on the Services, you are responsible for maintaining your account’s security as more specifically explained in our Terms of Service.
International Transfers of your Personal Information.
The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in, where we and our third-party service providers have operations.
COOKIES AND SIMILAR TECHNOLOGIES
When you use our Service, read our emails, or otherwise engage with us through a computer or mobile device, we and our third-party service providers, automatically collect information about how you access and use the Service and information about the device you use to access the Service. We use this information to enhance and personalize your user experience, monitor and improve our websites and services, and for other internal purposes.
We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, location-identifying technologies, and similar technology (collectively, “tracking technologies”). We may combine this information with other personal information we collect directly from you.
Our Websites use cookies to distinguish you from other users of our Websites. Cookies are pieces of code that allow for personalization of our Websites by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device’s hard disk (such as your computer or smartphone) for record-keeping purposes.
We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the essential operation of our Websites such as to authenticate users and prevent fraudulent use.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Websites when they are using it. This helps us to improve the way our Websites work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Websites. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Websites, the pages you have visited and the links you have followed. We will use this information to make our Websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
We may collect analytics data, or use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners, and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout.
We may also work with third party partners to employ technologies, including the application of statistical modelling tools, which permit us to recognize and contact you across multiple devices.
Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
The cookies we use are designed to help you get the most from our Websites but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of our Websites. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise, you should use the “Help” option in your browser for more details.
Deleting cookies does not delete non-cookie technologies such as Local Storage Objects (LSOs) such as Flash objects and HTML5. You can learn more about Flash objects – including how to manage privacy and storage settings for Flash cookies – on Adobe’s website or by clicking here. Various browsers may offer their own management tools for removing HTML5 LSOs.
THIRD-PARTY DATA COLLECTION AND INTEREST-BASED ADVERTISING
We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your browsing history. We permit third-party online advertising networks, social media companies and other third-party services to collect information about your use of our websites and mobile apps over time so that they may play or display ads on our Service, on other websites, apps or services you may use, and on other devices, you may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the site and other information. We may share a common account identifier (such as an email address or user ID) with our third-party advertising partners to help identify you across devices.
We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research
LINKS TO THIRD-PARTY SITES
Our Websites may, from time to time, contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
OUR POLICY TOWARD CHILDREN
The Services are intended to be used by adults and we do not knowingly collect personal information from children under 13. If you become aware that your child has provided us with personal information, please contact us using the details below so that we can take steps to remove such information and terminate any account your child has created with us.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time and so you should review this page periodically. When we change this Privacy Policy in a material way, we will update the “last modified” date at the end of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.
NOTICE TO YOU
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our Websites. The fact that we may send notices to you will not stop you from being able to opt-out of certain types of contact as described in this Privacy Policy.
CONTACTING US
Regardless of your location, any questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to the Data Protection Officer at [email protected].
CATEGORIES OF PERSONAL INFORMATION
CONTACT INFORMATION AND BASIC PERSONAL DETAILS
Such as your full name, phone number, postal address, e-mail address, and zip code.
How we use it
We use this information to:
WEBSITE, BUSINESS AND MARKETING INFORMATION
Such as company website, IP address, current email list size, e-commerce software in use, email marketing software, product usage information, demographic data, data about customer’s 3rd party services, and other business information (Facebook ad spend, the status of business, industry, business goals).
How we use it
We use this information to:
CORRESPONDENCE AND COMMENTS
When you contact us directly, e.g. by email, phone, or mail, when you post on message boards, blogs or complete an online form or provide quality survey input, we will record your comments and opinions.
How we use it
To address your questions, issues and concerns and improve the Services, to determine products and services that may be of interest to you and to send you news, alerts and marketing communications in accordance with your marketing preferences.
ALL PERSONAL INFORMATION SET OUT ABOVE
CATEGORIES OF PERSONAL INFORMATION
INFORMATION ABOUT HOW YOU ACCESS AND USE THE SERVICES
For example, the website from which you came and the website to which you are going when you leave our Websites, how frequently you access the Services, the time you access the Services and how long you use them, whether you open emails or click the links contained in emails, whether you access the Services from multiple devices and other actions you take on the Services.
How we use it
We use this information to:
INFORMATION ABOUT YOUR DEVICE
We also collect information about the computer, tablet, smartphone or other electronic devices you use to connect to the Services. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the Services through the device, information about the server upon which the Services operate, your Internet service provider or mobile network, and your IP address.
How we use it
We use this information to:
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